SHIPPING POLICY

Last updated: [29/12/25]

Thank you for shopping with RNRG. Please read our shipping policy carefully before placing an order.

📦 ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

🚚 SHIPPING TIMES

Estimated delivery times may vary based on your location:

United Kingdom: 5–10 business days
International Orders: 7–15 business days

Please note that delivery times are estimates and may be affected by factors outside our control, such as customs delays or carrier issues.

🌍 INTERNATIONAL SHIPPING

We ship internationally. Customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer and are not included in the product or shipping price.

📍 TRACKING

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

❗ SHIPPING DELAYS

While we aim to deliver orders on time, RNRG is not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping information provided at checkout.

📭 INCORRECT ADDRESS

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned to us due to an incorrect address, reshipping fees may apply.

📦 LOST OR STOLEN PACKAGES

RNRG is not responsible for lost or stolen packages once marked as delivered by the carrier. If your package is marked as delivered but not received, please contact the carrier directly.