RETURN & REFUND POLICY
Last updated: [29/12/25]
At RNRG, we want you to be satisfied with your purchase. Please read our return and refund policy carefully.
🔁 RETURNS
We accept returns within 14 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and unwashed
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Items must be in original condition and packaging
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Proof of purchase is required
Items that do not meet these conditions may not be accepted.
❌ NON-RETURNABLE ITEMS
The following items are not eligible for return:
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Sale or clearance items
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Gift cards
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Items showing signs of wear, damage, or alteration
🔄 EXCHANGES
We do not offer direct exchanges.
If you would like a different size or item, please return the original item and place a new order.
💸 REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Original shipping costs are non-refundable.
🚚 RETURN SHIPPING
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Customers are responsible for return shipping costs
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Shipping costs are non-refundable unless the item is defective or incorrect
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
📦 DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, contact us immediately at support@rnrg.store with:
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Your order number
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Photos of the issue
We will resolve the issue as quickly as possible.
📍 LATE OR MISSING REFUNDS
If you haven’t received your refund yet:
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Check your bank account again
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Contact your card provider or bank
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If the issue persists, email us at support@rnrg.store
📞 CONTACT US
For questions regarding returns or refunds, contact us at:
Email: support@rnrg.store
